Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
8.2/10
Great
Rooms
8.5
Location
9.5
Service
8.0
Dining
7.5
Guest reviews
8.2/10
based on 23 reviews
8.7
8.7/10 based on 645 reviews
Margaret
United States of America,
December
2023
8.6/10
The hotel is in a stunning mountain location, close to everything but still separated from the crowds. The rooms are spacious and modern, with beautiful balconies offering breathtaking views. The service is exceptional, with attentive staff providing a warm welcome and assistance with tours and tickets. Dining options include delicious home-baked bread. However, the facilities are limited, and the price may not fully align with the value offered.
Rooms
9.0
The rooms are spacious and modern, with beautiful balconies.
Service
9.0
The staff is exceptional, providing a warm welcome and great assistance.
Location
10.0
The hotel is nestled on the mountains, offering a stunning and peaceful setting.
Dining
8.0
The dining experience includes delicious home-baked bread.
Facilities
7.0
Limited facilities available.
Albert
United States of America,
September
2023
7.8/10
Staying at this hotel was a mixed experience. While the rooms were comfortable and had a balcony, the fact that the bathroom was not separated might be inconvenient for some. The service was decent, with a few nice touches like a welcome drink, but there were some issues with housekeeping. The location couldn't have been better, being close to the bus stop and everything you need, and offering beautiful views of the Lake despite being above a noisy restaurant. The dining experience was satisfactory if you enjoy homestyle Japanese dishes. The facilities were generally good, but there were some concerns about the pricing.
Rooms
8.0
The rooms come with a balcony and are comfortable.
Service
7.0
The service was decent, and the welcome drink was a nice touch, but housekeeping could be improved.
Location
9.0
The location is fantastic, close to the bus stop, everything you need, and offers lovely views of the Lake, despite some noise from the restaurant below.
Dining
7.0
The dining experience was acceptable with homestyle Japanese dishes.
Facilities
8.0
The facilities were generally good, but pricing might be a concern.